Cookie Policy
Learn how we use cookies and similar technologies to improve your experience with SyncWABA.
What Are Cookies?
Cookies are small text files stored on your device when you visit SyncWABA. They help us provide a better, more personalized experience and essential platform functionality for WhatsApp Business messaging.
1. Types of Cookies We Use
🔧 Essential Cookies
Required for platform functionality
- • User authentication
- • Session management
- • Security features
- • API rate limiting
📊 Analytics Cookies
Help us understand usage patterns
- • Page visit tracking
- • Feature usage analytics
- • Performance monitoring
- • Error tracking
⚙️ Functional Cookies
Remember your preferences
- • Language settings
- • Dashboard layout
- • Notification preferences
- • Theme choices
🎯 Marketing Cookies
Personalize your experience
- • Relevant content suggestions
- • Feature recommendations
- • Campaign effectiveness
- • User journey tracking
2. Specific Cookies We Use
Cookie Details
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| syncwaba_session | User authentication | 24 hours | Essential |
| sw_preferences | Dashboard settings | 1 year | Functional |
| _ga | Google Analytics | 2 years | Analytics |
| sw_marketing | Feature recommendations | 6 months | Marketing |
3. Third-Party Cookies
⚠️ External Services
We use select third-party services that may set their own cookies:
- • Google Analytics: Website usage analytics (opt-out available)
- • Stripe: Payment processing security
- • Intercom: Customer support chat (when enabled)
- • CloudFlare: Security and performance optimization
4. Managing Your Cookie Preferences
🎛️ Platform Settings
- ✓ Access cookie preferences in your dashboard
- ✓ Toggle non-essential cookies on/off
- ✓ Clear stored preferences anytime
- ✓ Export your cookie data
🌐 Browser Controls
- ✓ Block all cookies (may break functionality)
- ✓ Clear cookies manually
- ✓ Use private/incognito mode
- ✓ Install cookie management extensions
🚀 Cookie Consent Manager
We provide a user-friendly cookie consent interface that allows you to:
5. How to Disable Cookies by Browser
Chrome
Settings → Privacy and security → Cookies and other site data → Block third-party cookies
Firefox
Settings → Privacy & Security → Enhanced Tracking Protection → Strict
Safari
Preferences → Privacy → Prevent cross-site tracking
Edge
Settings → Cookies and site permissions → Manage and delete cookies
6. Impact of Disabling Cookies
⚠️ Functionality Notice
Disabling certain cookies may impact your SyncWABA experience:
- • Essential Cookies: Platform may not function properly
- • Functional Cookies: Settings and preferences won't be saved
- • Analytics Cookies: We can't improve features based on usage
- • Marketing Cookies: Less personalized recommendations
7. Mobile App Data
📱 Mobile Considerations
Our mobile apps may use similar technologies:
- • Local Storage: App preferences and cached data
- • Device Identifiers: For authentication and security
- • Push Notifications: Message delivery updates
- • Analytics SDKs: App performance monitoring
8. Updates to Cookie Policy
We may update this Cookie Policy to reflect changes in our practices or applicable laws. Significant changes will be communicated via email or platform notifications at least 30 days before they take effect.
9. Contact & Cookie Requests
🍪 Cookie Support
Need help with cookie settings? Contact our privacy team at privacy@syncwaba.com