Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Quick Summary
SyncWABA is committed to protecting your privacy. We collect only necessary information to provide our WhatsApp Business messaging services, never sell your data, and implement enterprise-grade security measures to keep your information safe.
1. Information We Collect
Account Information
- • Email address and contact details
- • Company information and billing details
- • Profile information and preferences
- • Authentication credentials (securely encrypted)
WhatsApp Business Data
- • Message content and metadata
- • Contact lists and customer data
- • Campaign and analytics data
- • WhatsApp Flow and automation settings
Technical Information
- • IP addresses and device information
- • Browser type and usage patterns
- • API usage and integration logs
- • Performance and error monitoring data
2. How We Use Your Information
Service Delivery
- • WhatsApp message processing
- • Campaign management
- • Analytics and reporting
- • Customer support
Platform Improvement
- • Feature development
- • Performance optimization
- • Security enhancements
- • User experience improvements
3. Data Protection & Security
🔐 Enterprise-Grade Security
4. Data Sharing & Third Parties
We Never Sell Your Data
SyncWABA does not sell, rent, or trade your personal information or business data to any third parties for marketing or commercial purposes.
We may share your information only in these limited circumstances:
- • WhatsApp/Meta: As required for WhatsApp Business API functionality
- • Service Providers: Trusted partners who help deliver our services (under strict contracts)
- • Legal Requirements: When required by law or to protect our users' safety
- • Business Transfers: In case of merger or acquisition (with continued privacy protection)
5. Your Privacy Rights
Data Access & Control
- ✓ Access your personal data
- ✓ Update or correct information
- ✓ Download your data
- ✓ Delete your account
Communication Preferences
- ✓ Opt-out of marketing emails
- ✓ Control notification settings
- ✓ Manage cookie preferences
- ✓ Set data retention preferences
6. International Data Transfers
SyncWABA operates globally and may transfer your data to countries outside your residence. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards, including Standard Contractual Clauses and adequacy decisions.
7. Data Retention
Retention Periods
- • Account Data: Retained while your account is active
- • Message Data: 30 days (customizable up to 2 years)
- • Analytics Data: 2 years for insights and improvements
- • Legal/Compliance: As required by applicable laws
8. Contact & Questions
Data Protection Officer
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We'll notify you of significant changes via email or platform notifications at least 30 days before they take effect.
Questions? Contact our privacy team at privacy@syncwaba.com