Help Center
Find answers, guides, and resources to get the most out of your SyncWABA experience.
🚀 Getting Started
Account Setup
Create your SyncWABA account and configure your first WhatsApp Business profile.
- • Register and verify your account
- • Connect your WhatsApp Business number
- • Complete profile setup
- • Configure basic settings
First Campaign
Send your first message and create your initial marketing campaign.
- • Import your contact list
- • Design message templates
- • Schedule your first campaign
- • Track performance metrics
📱 WhatsApp Business API
Learn how to connect and configure your WhatsApp Business API integration.
API Setup Guide →🔗 Integrations
Connect SyncWABA with your existing CRM, e-commerce, and business tools.
Integration Docs →📊 Analytics Setup
Configure analytics and reporting to track your messaging performance.
Analytics Guide →❓ Frequently Asked Questions
WhatsApp Business API approval is handled through Meta's business verification process. We guide you through:
- • Business profile verification
- • Template message approval
- • Phone number verification
- • Display name approval
The process typically takes 3-7 business days. Our team provides end-to-end support.
Template Messages: Pre-approved messages you can send to customers who haven't messaged you in 24 hours. Used for notifications, marketing, and updates.
Session Messages: Free-form messages you can send within 24 hours of receiving a customer message. Used for customer service and conversations.
WhatsApp charges are based on conversations, not individual messages:
- • Business-initiated: You start the conversation (template messages)
- • User-initiated: Customer starts the conversation (free for first response)
- • Conversation window: 24 hours from last message
- • Our markup: 20% + $0.001 fixed fee on WhatsApp rates
Yes! We support integration with popular CRMs and business tools:
- • Native integrations: Salesforce, HubSpot, Pipedrive, Zoho
- • API integration: Custom integrations with our REST API
- • Webhooks: Real-time data sync for any system
- • Zapier: Connect with 3000+ apps without coding
Create templates in SyncWABA's template builder:
- • Choose template type (text, media, interactive)
- • Add variables for personalization
- • Submit for WhatsApp approval (24-48 hours)
- • Use approved templates in campaigns
Templates must follow WhatsApp's content policies and formatting guidelines.
Don't see your question?
Ask Our Support Team🔧 Troubleshooting
🚨 Message Delivery Issues
Messages Not Delivering
- • Check if template is approved
- • Verify recipient phone numbers
- • Ensure customer opted in
- • Check rate limit status
Template Rejected
- • Review WhatsApp content policies
- • Remove promotional language
- • Simplify variable usage
- • Resubmit with corrections
⚠️ Account Issues
Phone Number Verification Failed
- • Ensure number isn't already verified elsewhere
- • Check business verification status
- • Contact WhatsApp support if needed
- • Try alternative verification method
API Rate Limits
- • Monitor messaging rate limits
- • Implement proper retry logic
- • Request rate limit increases
- • Use conversation-based billing
🔗 Integration Problems
Webhook Not Working
- • Verify webhook URL is accessible
- • Check SSL certificate validity
- • Confirm endpoint returns 200 status
- • Review webhook verification
API Authentication Issues
- • Regenerate API tokens
- • Check token permissions
- • Verify request headers
- • Review API documentation
📈 Performance Optimization
Slow Dashboard Loading
- • Clear browser cache and cookies
- • Disable browser extensions
- • Try different browser
- • Check internet connection
Campaign Performance Issues
- • Optimize message timing
- • Segment your audience better
- • A/B test templates
- • Monitor engagement metrics
🆘 Still Need Help?
📖 Additional Resources
API Documentation
Complete reference for developers building integrations with SyncWABA.
View API Docs →Video Tutorials
Step-by-step video guides for setting up and using SyncWABA features.
Watch Tutorials →Best Practices
Learn proven strategies for effective WhatsApp Business messaging campaigns.
Read Guide →Need more help? Explore our other resources: