Terms of Service
These terms govern your use of SyncWABA's WhatsApp Business messaging platform and services.
Agreement Overview
By using SyncWABA, you agree to these terms. Our platform enables businesses to use WhatsApp Business API for customer communication, marketing campaigns, and automation while maintaining compliance with WhatsApp's policies and applicable laws.
1. Acceptance of Terms
By accessing or using SyncWABA ("the Service"), you ("User" or "Customer") agree to be bound by these Terms of Service ("Terms"). If you don't agree to these terms, you may not use our service.
✅ What You're Agreeing To
- • Use SyncWABA in compliance with WhatsApp Business API policies
- • Respect intellectual property rights and user privacy
- • Pay applicable fees and maintain account security
- • Accept liability limitations and dispute resolution procedures
2. Service Description
Platform Features
Core Services
- • WhatsApp Business API integration
- • Multi-tenant messaging platform
- • Bulk messaging and campaigns
- • Analytics and reporting
Advanced Features
- • WhatsApp Flow builder
- • CRM integrations
- • API access and webhooks
- • Contact management
3. User Obligations & Acceptable Use
✅ Acceptable Use
- • Use the service for legitimate business communications
- • Comply with WhatsApp Business API policies and guidelines
- • Respect recipient privacy and opt-out requests
- • Maintain accurate account and billing information
- • Secure your account credentials and API keys
❌ Prohibited Activities
- • Sending spam, unsolicited messages, or bulk marketing without consent
- • Sharing illegal, harmful, or malicious content
- • Impersonating others or providing false information
- • Attempting to breach security or reverse engineer our platform
- • Violating any applicable laws or regulations
- • Circumventing rate limits or usage restrictions
4. Account Management
Account Security
- • Maintain strong, unique passwords
- • Enable two-factor authentication
- • Monitor account activity regularly
- • Report security incidents promptly
Account Responsibility
- • You're responsible for all account activity
- • Keep contact information current
- • Comply with subscription terms
- • Notify us of any changes
5. Pricing & Payment Terms
Subscription Plans
💰 Payment Structure
- • Monthly/Annual Subscriptions: Recurring billing for platform access
- • Usage-Based Charges: Pay per message/conversation based on WhatsApp rates
- • Platform Fees: 20% markup + $0.001 fixed fee on WhatsApp charges
- • Volume Discounts: Available for enterprise customers
Payment Terms
- • All fees are charged in USD unless otherwise specified
- • Subscription fees are billed monthly or annually in advance
- • Usage charges are calculated monthly and billed in arrears
- • Late payments may result in service suspension
- • Refunds are provided per our refund policy (30-day guarantee for subscriptions)
6. Data & Privacy
🔐 Data Protection Commitment
7. Intellectual Property
Our Rights
SyncWABA, our logo, and platform features are owned by InfoTechBrains CloudTech Private Limited. We grant you a limited, non-exclusive license to use our platform during your subscription term.
Your Content
You retain all rights to your messages, customer data, and business content. By using our platform, you grant us a limited license to process this content solely to provide our services.
8. Service Availability & Support
📊 Service Level
- • 99.9% uptime SLA
- • 24/7 platform monitoring
- • Automatic failover systems
- • Regular maintenance windows
🎧 Support Levels
- • Free: Email support (48h response)
- • Pro: Priority support + phone
- • Enterprise: Dedicated account manager
- • All: Knowledge base & documentation
9. Limitation of Liability
LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNCWABA'S LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
We are not liable for indirect, incidental, special, or consequential damages, including lost profits, data loss, or business interruption.
10. Termination
Termination Rights
- • By You: Cancel anytime with 30 days notice
- • By Us: For breach of terms, non-payment, or policy violations
- • Data Export: 30 days to export your data after termination
- • Refunds: Pro-rated refunds for unused subscription periods
11. Changes & Updates
📋 Terms Updates
We may update these terms periodically. Significant changes will be communicated via email or platform notifications at least 30 days before taking effect. Continued use constitutes acceptance of updated terms.
12. Governing Law & Disputes
Legal Framework
- • Governed by laws of jurisdiction where InfoTechBrains is incorporated
- • Disputes resolved through binding arbitration
- • Class action waiver applies
Resolution Process
- • First: Contact support for resolution
- • Then: Mediation if needed
- • Finally: Binding arbitration
13. Contact Information
📞 Legal & Support Contacts
Questions about these terms? Contact our legal team at legal@syncwaba.com